Frequently Asked Questions

Can my car tow the caravan I am looking at?

We can check for you. Not only will we tell you if you car can legally tow the caravan, we will also tell you if it can safely tow it.

Has the Credit Crunch effected credit availability?

Not at all. We deal with Black Horse who have not altered their loan amounts available to customers or changed their customer credit scoring methods. It really is business as usual!

Do you service the caravan/motorhome before we collect it?

Yes indeed we do. Our technicians give the caravan/motorhome a thorough Inspection inside and out to ensure your caravan/motorhome is ready to use from collection day.

How much experience do you have?

Our staff have over 60 years combined experience. Neil Greentree has been dealing with caravan and motorhomes over 23 years with his brother Justyn having over 14 years experience of caravan bodyshop techniques. Steve Roberts, one of our valeters has been with us over 18 years!!

Can we have any extras fitted to the caravan?

We have an extensive list of extras which can be fitted to your caravan by our qualified technicians ready for your collection day.

How long will I have to wait before I can collect?

We can usually have the caravan ready for you within 4 weeks. This can sometimes be earlier if needed. This can however vary if we are waiting for a new caravan to be delivered from the factory.

Is this caravan the right one for me?

Our sales team will offer you professional advice and give you tips and ideas, helping you decide if the caravan you are looking at will work for you and your needs.

Will my caravan need servicing?

We strongly recommend your caravan is serviced annually. This is a warranty obligation on new caravans. Regular servicing reduces the chances of major problems occurring and keeps your caravan roadworthy and safe.

Do I bring my caravan/motorhome back to you for servicing?

You can do by all means. We have a state of the art workshop. If it is more convenient we have two mobile service vans on the road which can come to your home.

How much does insurance cost?

We can put you in contact with specialist caravan/motorhome insurers who will quote you. Insurance tends to cost between £200-£300 per year depending on personal circumstances.

Can I buy my caravan/motorhome on Hire Purchase?

We can offer you hire purchase at extremely competitive rates meaning that you can spread the cost of your dream making it very affordable indeed. We can usually give you a decision within five minutes.

Do you fit towbars?

We do not touch the car whatsoever but we can put you in contact with very high quality and competitive towbar fitters in your area.

Will it cost a small fortune to start caravanning?

Not at all, you can buy a caravan suitable for the whole family from as little as £3000.

How much additional cost is there after purchasing the caravan?

That's up to you depending on requirements. We supply a starter kit from £200 with the essentials in it. You can build up as you go along.

Will the value of my caravan/motorhome decrease dramatically after purchase?

Caravans/motorhomes hold their value very well indeed in comparison to cars etc.

How many miles to the gallon can I expect from a motorhome?

With modern motorhomes you can expect around 28-30 mpg during motorway driving and around 25mpg during town/urban driving.

If I purchase a vehicle from you, will you show me how it works?

Absolutely, we will arrange a collection day to suit you. When you arrive we will spend as long as it takes with you showing you how everything works. From front to back, inside and out. You will leave with confidence.

Have you been selling caravans/motorhomes long?

We have been in business since 1971. We have very knowledgeable and helpful staff to help you not only at time of purchase but for years to come.

Do your staff go caravanning themselves?

They most certainly do. Some staff have their own caravans, our chairman and MD both have a motorhome and we happily loan other staff vans regularly.

Are your caravans/motorhomes viewed by appointment?

Our caravans/motorhomes are left un-locked so you can view them at your leisure. We are always on hand to point you in the right direction but we do not pressure sell.

Contact Details

Greentrees Adventurestore
Adventure House
Hurn Road
Dereham Business Park
Dereham
Norfolk
NR19 1WD

Tel: 01362 696434

Email: sales@greentrees-adventurestore.co.uk