Testimonials
Read what our customers have had to say about our expertise, service, and events -These comments are exactly what the customer wrote and we only edit out other parties that are mentioned.
Dear Mr Greentree
We recently purchased a second hand coachman pastiche from your Dereham site, during your winter sale weekend.
I find myself compelled to write to you, to give you some feedback with regards to our first Greentress experience! We are first time caravaners and as such needed a lot of help and guidance, and Greentrees is most certainly the place for that! The whole transaction from start to finish has been a pleasure, and your staff are a real credit to you!
Sadly we have had a couple of issues since we picked up the van and Mark (our salesman), has done everything to resolve these as quickly as possible, and indeed went well and truly over the call of duty to make sure our first weekend away went smoothly! He came out to help us on his day off whilst we were away, and when he established it could not be resolved easily, the plans were made to get the issues resolved this week, and he was very true to his word! Young Mitchell came out to see us tonight and resolved the problems with our fridge, and conducted himself in a very friendly and professional manner.
I think that it is important that you receive this feedback so you know how well your staff represent you, and are always willing to go ‘the extra mile’, they are an absolute credit to you and your company!
In general our whole Greentrees experience has been first class, but I would like to think that Mark and Mitchell get the recognition they so rightly deserve, in particular Mark who has been fantastic! It goes without saying that we wouldn’t think twice about recommending you to anyone, and when the time comes to upgrade Greentrees will be our first port of call.
Many thanks to the entire team at Greentrees
Mr P Thacker
Coachman Pastiche
14/03/2012
Dear Sir
It seems fashionable to moan about service, well this email is not one….
I have been to Greentrees four times this year, 2 to deliver 2 to collect my caravan after U/G repairs. I wish to put on record that old fashioned service is not dead.. it is alive and very well at Greentrees. From the counter staff, to the Tug driver to the young workshop fitter, your sales staff and all employees SMILED, seemed to CARE, wanted to HELP, but never pushed, so I wish you to thank them all for their help, on my visits at a time of stress with major water problems on my Bailey.
Of course there is no other caravan dealer to go to my friends or family will be told!! so a formal THANK YOU, and regards.
Peter Nicholas
Skegness – 31/08/2011
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Hi Jonathan and Mitch
I must now put on record the excellent (and personal) attention I received from you and Mitch today when collecting my van after its first service.
After the troubles about a year ago when the van was brand new I thought the promises made then were a bit of “sales flannel”, BUT now I know differently.The time you have given in ensuring my van was 100% is a task I’m sure not just reserved for me. The personal flair for the actual work by Mitch ( a young man who should go far with your help ) is exemplary and a credit to your after sales drive to get it right, first time every time !
If the opportunity arises on the Talk forums, I will certainly score my experience with GT as 10/10.
So again, well done Jonny, well done Mitch and well done Greentrees Adventure Store, with the team firing on all cylinders there’s no stopping you !
Very Best wishes
Derek Smalley
Bailey Pageant 2008
28/07/2011
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Dear Jonathan
Thankyou so much for your kind attention your Service department gave us today – sorry we missed you before we left.
It was interesting and pleasing to watch Mitchel’s conscientious and diligent attention to detail whilst rectifying the ’shoddy’ workmanship of [Company]. Thankfully Mitchel knows more about their product than they do!
Thus, we can now hopefully enjoy the benefits of the new caravan and I will be able to revise my ‘useless’ condemnation of the outfit. Again, sincere thanks for all the attention received this morning.
Regards
George A D Chase & Lucette Twaite
Kings Lynn
15/04/2011
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Comment from GT Survey:
Nathan was, as always fantastic! We only came to the Janfest to book a service but Nathan knew what caravan we had been seeking. He came to see us at the Janfest, informed us of a perfect caravan for us. We had a look at it with him, fell in love with it and the deal was done. Nathan always goes that extra mile – he is in tone with your customers and he is both professional and yet friendly. We can’t fault him at all and because ha has now sold us 3 caravans without any problems, we wouldn’t hesitate to return to Greentrees and buy more caravans in the future! Nathan has the ‘WOW’ factor!
We now look forward to our 4th Greentrees rally in our new caravan.
Sharon Smalls – 2006 Abbey Archway
Kings Lynn
16/04/2011
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Hi Neil and the team
Just to let you know, we have had our first trip out in the new caravan. Fantastic – nothing broke, nothing fell apart, nothing collapsed. Everything worked!!
Just like it should be!!
Bye for now
Vicki and Mike Fletcher
Purchased Swift Challenger (New Generation)
10/04/2011
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New Bailey Unicorn Purchase
Dear Sirs
Just prior to Christmas, I purchased a Bailey Unicorn Valencia as a surprise present for my wife Debbie. Can you pass on our thanks to everyone for playing along and maintaining the surprise. Debbie had no idea that the new caravan was hers until she opened a Christmas card left in the Valencia. She is keeping the card which was signed by Greentrees staff as a memento. I would like to especially thank Nathan Dack for organising the deal and finance and Jonathan Lewis and all the workshop team for preparing the caravan prior to Christmas.
We picked up the caravan the day before Christmas Eve and towed it directly to York. We then stayed there until New Years Eve. On our arrival the river Ouse was frozen over and despite this being a particularly cold winter, we were always warm in the Unicorn. The heating system is superb for winter touring.
This is the third caravan we have purchased from Greentrees adventurestore and because of the friendly staff and good service we always receive, we have no hesitation in recommending you to friends and family.
We hope you and all your staff at Dereham a Happy and prosperous New Year.
Mr Martin & Mrs Debbie Brooks, Reepham, Norfolk
16/09/2010
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Parts Service from Greentrees
Hi Abbie
Just wanted to say a big thank you for the good service we recieved from you. We have fitted the two parts we needed and are very happy now, so thank you very much.
Yours,
Margaret Turner.
27/10/2010
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Greentrees Owners Rally 2010
Hi Nathan, you’ve done your magic yet again despite the bad weather. What a fantastic weekend we all had, that is the two Bailey Olympus owners on pitch 117 and 117a who ever they are. The organisation was faultless, something for every one (children to adult) you are an asset to the Greentrees team, they must be proud to have you. We thought it was a good idea to have the entertainment upstairs and down as it gave people a choice. Well done again Nathan you have excelled yourself and we would like to say a very big thank you from Diane, Derek, Debbie, Colin, Josh and Alex. Can’t wait ’til next year to do it all again.
Hi Nathan, you’ve done your magic yet again despite the bad weather. What a fantastic weekend we all had, that is the two Bailey Olympus owners on pitch 117 and 117a who ever they are. The organisation was faultless, something for every one (children to adult) you are an asset to the Greentrees team, they must be proud to have you. We thought it was a good idea to have the entertainment upstairs and down as it gave people a choice.
Well done again Nathan you have excelled yourself and we would like to say a very big thank you from Diane, Derek, Debbie, Colin, Josh and Alex. Can’t wait ’til next year to do it all again.
22/10/2010
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Dearest Denis & Nathan,
Thank you both for your help with our broken TV. Now sorted, excellent service as ever, very, very much appreciated.
Many, many thanks,
Tony & Max + Swift Conqueror 630
12/11/2010
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Postcard from Dornafield, South Devon.
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We have recently purchased a new Bailey California caravan from Greentrees and wish to express the excellent service we received from salesman Nathan Dack. From our initial dealing in February 2009, he could not have been more helpful. Nathan took his time to provide information, advice and instruction and when we collected the caravan it took him an hour past his finishing time.
Mike & Barbie Jefrery
28/11/2010
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In this day and age of telephone customer service and living our lives on hold, it is refreshing to find a company that offers a service that goes far beyond expectations. Greentrees Adventure Store is a name that stands out above the rest for us, from sales to aftercare we cannot find fault with the purchase of our first motorhome. The sale was made in a clear, concise way without any pressure and came with a fully comprehensive warranty.
Helen T Meehan & David Antill
10/01/2011
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We visited you on Sunday, and were attended by Nathan. He was most helpful, and a credit to your company. He gave us plenty of good advise and basically after weighing up our options we have decided to purchase a caravan from him.
I contacted him at the NEC show, and he has arranged for us to go there on Saturday. He had to order the caravan there and then, and has trusted me and my word that I will honour our agreement that I will purchase it from him, and to me that means a great deal. He truly is a credit to your company, and I shall have no hesitation to return to you for servicing and anything else related I require.
Please make sure that the people who need to know this do know, his honesty, wealth of information, and the fact that he spent over an hour with us, when we were quite demanding of information has secured your company, and especially Nathan, the sale.
Many, many thanks for employing such a genuine person.
Kindest regards,
Tony Cable.
10/01/2011
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Greentrees Owners Rally 2009
We would like to thank you for the great weekend. Yet again we had a great time & look forward to next year.
The weather was great, the entertainment great, & great Greentrees’ people, what more could we ask for?
We know Nathan worked hard to do all this so special thanks to him.
See you all soon.
Best wishes,
Muriel & Roy
Kent
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Greentrees Owners Rally 2009
Just a few words to thank all of you for a great weekend at the 2009 rally. We really enjoyed every minute of it. We understand that so much work goes into something like this. All staff were so friendly and also our two young boys were entertained throughout the weekend.
Thank you once again for your kindness.
Steph, Chris, James, Bradley,
Durham
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Many thanks for all your assistance and advice over the last two years.
Best wishes,
Roger & Sarah Klumper
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We have just traded our old caravan for a newer Ace Twinstar. We felt compelled to let you know how pleasant the entire process was. Your salesman Nathan was professional and friendly throughout the sale. He answered all our questions regardless of how basic they may have been. Nothing we asked for was too much trouble for him. He is a credit to your company.
We have preferred shopping at your Greentrees for some years now and will continue to do so. We will also send anyone with caravan and camping interests in your direction.
Regards
Ian & Jane Stevenson,
15/02/2011
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Hi Neil,
Just a quick email.
Wednesday night Nathan and Mark were in king’s lynn with their partners. They were having a meal together at my local. Nathan knows my address and knew that the pub he was visiting was in my village. He texted me the night before and asked us to join him and Mark for a drink. I thought it was a lovely gesture and we were geninely touched by his request to join him for a drink, out of hours, purely for social reasons. It’s another example of how your staff and their level of customer care set your company apart from any other we have dealt with.
Kim & David Pratt, Kings Lynn
15/02/2011
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Bailey Unicorn Barcelona
We recently took delivery of our new Bailey Unicorn Barcelona from your company. This is the third New Bailey caravan we have bought from you in recent years. In all three cases our main dealings have been with Marc although each time we have had some help from Nathan and Denis in the shop. Our dealings with your company have been excellent; we find them most helpful, knowledgable and pleasant. Over the years we have also had dealings with your reception staff and servicing technicians, again we have been impressed by the way we have been dealt with and the manner in which problems have been resolved. We would be grateful if you could pass our appreciation onto all your staff.
Yours Faithfully
Trevor & Valerie Bushell
Alysham, Norfolk
14/03/2011
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Hi Denis
Just a “thank you” for sorting out 2 problems for me.
1`Satellite System – after leaving you on Tuesday went home and set up dish in the same position as before, still no signal. Moved dish about 1m picked up perfect signal and system worked just fine. Previously signal must have been blocked by a very small tree in a adjoining garden. I should have tried moving dish around before we came over to see you but I must say it didn’t occur to me that such a small tree could cause a problem.
2 – Front Protector Cover – I received in the post yesterday a replacement cover from your suppliers – the new nor has got reinforcement around the eyelets. I will bring the old one back to you when i next come over to Dereham but there may be a bit of delay for we are away quite soon.
Once again thank you for sorting my problems out and for being so helpful.
Trevor Bushell
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Hi Neil and the team
Just to let you know, we have had our first trip out in the new caravan. Fantastic – nothing broke, nothing fell apart, nothing collapsed. Everything worked!!
Just like it should be!!
Bye for now
Vicki and Mike Fletcher
Purchased Swift Challenger (New Generation)
10/04/2011